Delivery is £4.95 for the first parcel & £2.95 per additional parcel for orders placed for delivery within mainland England* & Wales. Destinations outside this area may incur additional charges which are displayed during checkout but before an order is placed.
(These areas include: Ireland, Islands, Some Parts Of Scotland & other off-shore destinations. Some areas of England such as The Isle of Wight also incur additional costs.
Orders placed before 15:00 Mon-Fri are usually dispatched the same day for Next Working Day Delivery* (next day delivery excludes shipping areas that incur additional costs) Where possible we continue to dispatch orders placed after this time at discretion, but we are unable to guarantee the availability of this. please check when placing your order if we will be able to dispatch it that day. On occasion the cut-off time for same day dispatch can be brought forward due to unforeseen circumstances, however we will notify anybody affected should this occur.
Orders up to 10 Parcels are shipped using our Courier DHL and are sent on a Next Day Delivery Service*. (excluding areas of additional shipping costs) All orders require a signature on delivery. Delivery takes place between the approximate hours of 8am and 6pm but on occasion delivery can be attempted later due to delays en-route.
In the event that you are not in at the attempted time, DHL reserve the right to either deliver to a neighbour (within 3 properties either side) or to return the parcel to the depot for a re-delivery. In both circumstances, a "Sorry We Missed You" card will be left explaining the next steps to receive your delivery. DHL will attempt delivery twice (at no additional cost) before holding the parcel in their depot for 5 working days so that it can be collected by the customer after which time they will return the items to our warehouse. should this occur then the customer will be liable for additional costs incurred for the return of the parcel & any re-delivery costs to send the items back out if requested.
Orders that cannot be delivered where either we "The Seller" or our acting couriers are not at fault are also liable for any charges / costs incurred for re-delivery or return, re-direction, changes or upgrades in delivery service, that are required for a successful delivery. This includes scenarios such as delivery instructions or requirements not being provided, unusual opening times not being declared or any delivery processes that are required such as book-ins or similar. We / our couriers can cater for some of these circumstances should we be informed in advance of shipping your order and will always contact the purchaser to discuss options of delivery if we deem our usual methods not to be appropriate based on information provided by yourselves.
Orders over 10 parcels are sent via Pallet and will arrive within 2-3 Days due to collection times etc. On Request we are happy to ship pallets on a “Next Day Service” please contact us to confirm this at no extra charge to yourselves providing your address qualifies for a next day service.
Pallets not exceeding 1,000kg are sent on a vehicle containing a "Tail Lift" for easy off-loading, however due to health and safety regulations we are not able to offer this service on individual pallets over 1,000KG. If an order is placed and our order processing deems your address to be unsuitable for a pallet delivery or we have any queries, we will contact you with the details provided prior to shipment to discuss the options.
Tracking information for shipments is not provided by default but is available on request.
should you require your order to be tracked please either contact our customer service department on 0870 850 6535 (option 3) and they will do this for you, alternatively you can send us an email with your request.
In the exceptional circumstance we are unable to dispatch an order due to insufficient stock, we will contact you within 24 hours to discuss your order and offer an alternative product where possible or advise lead time for delivery.
Stay Fresh Products Ltd T/A Till Rolls.com tries to maintain a stock of all items within our range, However due to the supply from distributors all items must be subject to availability and may be withdrawn at any time. If your order can not be fulfilled, you will be offered an alternative or given a full refund.